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Whether you have a question about a smith machine, need help choosing the right treadmill, or want an order update, we are ready to assist.
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Frequently Asked Questions
How long does shipping take?
Orders typically ship within 1 to 3 business days. Once shipped, transit time is 5 to 8 business days within the Continental U.S. (excludes AK/HI).
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your shipment from our warehouse to your door.
What is your return policy?
If your equipment does not meet your expectations, you can initiate a return within our return window. Please contact our support team for specific details and to start the process.
Can I exchange a product for a different model?
Exchanges are handled on a case-by-case basis depending on the item. Reach out to our team with your order number and the model you are interested in, and we will walk you through the options.
What are the weight capacity differences between your smith machines?
Each smith machine listing includes detailed specifications such as weight capacity, bar path type, and frame dimensions. Check the product page for the model you are considering, or contact us for a side-by-side comparison.
Do your basketball hoop systems require professional installation?
Most of our basketball hoop systems are designed for at-home assembly with included hardware and step-by-step instructions. For in-ground models, some customers prefer professional installation for the concrete base, and we are happy to offer guidance.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Our Commitment to You
Fast Response Times
Owned and operated by Warriors Edge Equipment, our support team replies to every inquiry within one business day.
Free Continental Shipping
Most orders ship free within the Continental U.S. with no order minimum required.
Secure Checkout
Your payment and personal information are protected with industry-standard encryption at every step.
Hassle-Free Returns
Not the right fit for your home gym? Our returns process is straightforward and supported by real people.
